For corporate clients
As a business trainer and coach, I implement development projects for managers and their teams.
As a transactional analysis (TA) practitioner, I design trainings and interventions based on proven TA theories. So that it brings results and doesn’t consume too much of managers time involvement.
I run projects in whole organizations focused on building competences related to Customer's satisfaction and loyalty.
I specialize in developing the skill of working with clients from various cultures and building a customer-oriented attitude.
What I'm particularly interested in is the Customer Experience evaluation and improving the Customer Journey.
I work with:
- Customer support teams middle management
- Newly hired customer support specialists
- Foreign employees trying to integrate in companies culture
- Young millennial employees
- Specialists who worked with processes or systems and they need experience in managing customers